Are you a strategic leader with a passion for operations, logistics, and team management?
Join our client’s dynamic team as an Execution Manager and take the lead in driving operational excellence across the business.

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Job Title: Execution Manager

Department: Management

Reports To: CEO/Director

Job Summary:

The Execution Manager (EM) is responsible for overseeing the daily operations of the business,

ensuring efficiency across logistics, customer service, fleet management, financial planning,

and workforce management. This role requires a strategic leader with strong problem-solving

skills, the ability to manage a team of approximately 20 staff members, and expertise in the

moving industry. The EM will drive operational excellence, cost management, and customer

satisfaction while aligning business strategies with company objectives.

Key Responsibilities

1. Operations & Logistics Management

 Oversee daily execution of moving, storage, and relocation services.

 Ensure timely scheduling, dispatch, and tracking of moves.

 Monitor fleet maintenance, compliance, and cost control.

 Develop and implement operational SOPs to streamline efficiency.

 Conduct regular supplier audits and cost assessments (every 6 months).

 Ensure proper inventory management and resource allocation.

2. Financial & Strategic Management

 Develop and execute financial plans, budgets, and cost control strategies.

 Analyze economic trends affecting the business and adjust strategies accordingly.

 Ensure revenue growth through operational efficiency and customer retention.

 Prepare and present financial and operational reports to senior management.

3. Team Leadership & Performance Management

 Recruit, train, and manage employees for optimal productivity.

 Conduct monthly performance reviews and implement corrective measures.

 Lead and implement company-wide training programs.

 Foster a positive and motivated work environment.

4. Customer Service & Quality Assurance

 Ensure high levels of customer satisfaction through service excellence.  Address and resolve customer complaints promptly.

 Monitor feedback and implement continuous improvement strategies.

 Oversee quality control and service standards to minimize claims and damages.

5. Compliance, Safety & Risk Management

 Ensure adherence to industry regulations, safety standards, and internal policies.

 Conduct regular safety audits and risk assessments.

 Implement best practices for compliance with legal and operational requirements.

 Manage fleet inspections and preventive maintenance programs.

6. Business Development & Market Analysis

 Identify growth opportunities and market trends.

 Develop strategies to improve company positioning and competitiveness.

 Oversee the effectiveness of marketing and advertising campaigns.

 Build and maintain strong relationships with clients, vendors, and partners.

7. Project Management

 Lead the planning and execution of business improvement projects.

 Track and evaluate the success of implemented initiatives.

Job Skills & Knowledge

 Strong leadership, team management, and motivational skills.

 Excellent problem-solving, decision-making, and strategic thinking.

 Financial acumen with experience in budget management.

 Effective communication and interpersonal skills.

 Strong analytical and market research capabilities.

 Understanding of logistics, fleet operations, and supply chain management.

 Ability to manage multiple priorities in a fast-paced environment.

Qualifications & Experience

 Bachelor’s degree in Logistics, Business Management, or a related field.

 Minimum 5 years of experience in a managerial role, preferably in the moving or logistics

industry.

 Proficiency in business software, fleet tracking, and customer management systems.  Professional demeanor and ability to represent the company effectively.

Key Performance Indicators (KPIs)

1. Operational Efficiency: Reduction in service delays and improved move completion rates.

2. Customer Satisfaction: High client retention and positive feedback.
3. Financial Performance: Revenue growth and effective cost control.
4. Fleet Management: Reduction in maintenance costs and downtime.
5. Employee Performance: Low turnover and high engagement levels.
6. Compliance & Safety: Zero major incidents or legal violations.
7. Strategic Growth: Increased market share and new business acquisitions.