• Full Time
  • Anywhere
  • Applications have closed

Are you passionate about creating exceptional experiences and making a tangible impact in agriculture? Join our client’s dynamic team as a Customer Experience Officer and play a key role in driving customer satisfaction, enhancing data quality, and supporting farmers and partners with excellence.

🌟 Key Responsibilities:

✅ Conduct 100% feedback surveys and report on product adoption and behavior change
✅ Deliver timely, reliable feedback to partners (NGOs, commercial entities, and government)
✅ Achieve and maintain 90%+ satisfaction among farmers and partners
✅ Ensure clean, accurate data for FarmPass and other reporting tools
✅ Promptly escalate and help resolve system issues
✅ Collaborate across departments and contribute to SOP development

📊 Key Performance Indicators:

  • 100% partner survey coverage

  • 90%+ satisfaction rate

  • Timely and accurate reports

  • Full adherence to SOPs and policies

🎓 Qualifications:

  • Bachelor’s degree in Customer Experience, Communications, Agribusiness, or related field

  • 2+ years in customer relations, field engagement, or data reporting

  • Experience working with farmers or agri-projects is a bonus

💡 What We are Looking For:

  • A customer-first mindset

  • Excellent analytical and communication skills

  • Digital fluency and adaptability

  • Attention to data accuracy and detail