Key Responsibilities

• Act as the primary liaison between clients and the company on operational matters.
• Coordinate and supervise outsourced security personnel deployed across client sites.
• Conduct regular site inspections to ensure adherence to operational standards and client requirements.
• Manage client relationships by addressing concerns, resolving issues, and ensuring high levels of customer satisfaction.
• Monitor staff attendance, deployment schedules, discipline, and overall performance.
• Prepare and submit operational, incident, and client service reports.
• Coordinate recruitment, onboarding, deployment, and replacement of security personnel where necessary.
• Ensure compliance with company policies, client contracts, and security procedures.
• Investigate operational incidents and provide recommendations for corrective action.
• Support contract implementation and monitor service level agreements (SLAs).
• Maintain accurate operational records and documentation.
• Work closely with management to continuously improve service delivery and operational efficiency.

Qualifications & Experience

• Diploma or Bachelor’s Degree in Security Management, Criminology, Business Administration, Human Resource Management, Operations Management, or a related field.
• Minimum of 3 years’ experience in security operations, facilities management, outsourced workforce management, or a similar role.
• Proven experience managing outsourced staff, including deployment, supervision, attendance management, and performance monitoring.
• Demonstrated experience in client relationship management and handling client service issues professionally.
• Experience working within a security services company, facilities management company, or outsourced workforce environment will be highly preferred.
• Strong report writing, communication, and interpersonal skills.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Ability to work independently, manage multiple sites, and respond effectively to operational challenges.
• Valid driving license will be an added advantage.

Key Competencies

• Client Relationship Management
• Outsourced Workforce Management
• Security Operations Coordination
• Conflict Resolution & Problem Solving
• Leadership & Team Supervision
• Report Writing & Documentation
• Communication & Stakeholder Management
• Attention to Detail