Key Responsibilities

• Welcome and assist guests in a warm, professional, and courteous manner.
• Handle guest check-ins and check-outs efficiently.
• Respond to guest inquiries and provide accurate information about the facility and its services.
• Answer and direct telephone calls professionally.
• Manage reservations and update guest records.
• Process payments and issue receipts where required.
• Coordinate with housekeeping and other departments to ensure exceptional guest experiences.
• Maintain a clean, organized, and welcoming reception area.
• Assist with general administrative and front office duties.

Requirements

• Diploma or Degree in Hospitality Management, Tourism Management, Hotel Management, Business Administration, Front Office Operations, or a related field.
• Recent graduate or currently completing an internship requirement.
• Excellent communication and interpersonal skills.
• Pleasant personality with a professional appearance and positive attitude.
• Strong customer service skills and attention to detail.
• Basic computer proficiency, including Microsoft Office.
• Ability to multitask and work effectively in a fast-paced environment.
• Willingness to work flexible shifts, including weekends and public holidays.

What We Are Looking For

• Friendly and approachable.
• Eager to learn and grow within the hospitality industry.
• Well-organized and dependable.
• Professional, confident, and customer-focused.
• Strong work ethic and ability to work as part of a team.