Are you a passionate hospitality professional with exceptional customer service skills and hands-on experience using Opera Cloud PMS? We are recruiting two dynamic and customer-focused individuals to join a leading hospitality establishment in Nairobi.

Position: Front Office Associate (Male)
Location: Nairobi
Salary: KSh 51,000 Gross + Service Charge

Minimum Qualifications

• Diploma or Degree in Hospitality Management, Hotel & Restaurant Management, Tourism Management, Business Administration, or a related field.
• Minimum 3 years’ experience in a Front Office, Reception, or Cashier role within a reputable hotel.
• Hands-on experience using Opera Cloud PMS is mandatory.
• Experience handling guest check-ins/check-outs, reservations, billing, and cashiering functions.

Key Competencies

• Strong customer service and guest relations skills.
• Excellent verbal and written communication skills.
• Strong cash handling and reconciliation skills.
• High level of accuracy, integrity, and attention to detail.
• Professional grooming and presentation.
• Ability to multitask and remain calm in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Flexible to work shifts, weekends, and public holidays.