Safely and professionally transport guests, management, staff and authorized persons to designated destinations.
Provide airport transfers, hotel transfers, business transfers, sightseeing trips and other guest transportation services as required.
Receive guests professionally and assist with luggage during pick-up and drop-off.
Ensure guests are transported safely, comfortably and on time.
Maintain a high level of courtesy, professionalism and discretion when interacting with guests.
Provide guests with basic information about Nairobi, including major tourist attractions, shopping areas, restaurants, business districts and entertainment destinations.
Assist guests with directions, recommendations and general local information where appropriate.
Plan routes effectively and use navigation tools to avoid unnecessary delays.
Demonstrate excellent knowledge of Nairobi roads, estates, hotels, business districts, airports and major tourist destinations.
Keep up to date with traffic conditions, road diversions, construction and alternative routes within Nairobi.
Conduct daily vehicle inspections before commencing duties.
Ensure assigned vehicles are clean, presentable, fueled and in good operating condition.
Report mechanical problems, accidents, damage or other vehicle issues immediately.
Maintain accurate vehicle, mileage, fuel and trip records.
Observe all traffic laws, road safety regulations and company policies.
Practice defensive driving at all times.
Ensure guest luggage and personal belongings are handled carefully and securely.
Maintain strict confidentiality regarding guests, their movements, conversations and personal information.
Coordinate closely with the Front Office and other departments regarding guest movements and transportation schedules.
Maintain punctuality and communicate promptly in case of delays or changes to scheduled trips.
Assist in emergency situations and escalate incidents appropriately.
Ensure the vehicle is parked safely and securely when not in use.
Perform other driving and guest-support duties assigned by management.
REQUIREMENTS
Valid Kenyan Driving Licence with Class D endorsement – mandatory.
Minimum 3 years’ proven professional driving experience, preferably in a hotel, hospitality, tourism, corporate or executive transport environment.
Previous experience driving hotel guests, tourists, expatriates or corporate clients will be a strong advantage.
Excellent knowledge of Nairobi and its surrounding areas.
Strong knowledge of major Nairobi tourist attractions, including:
Nairobi National Park
Giraffe Centre
Karen Blixen Museum
Bomas of Kenya
Nairobi National Museum
Nairobi Safari Walk
Karura Forest
Karen and Lang’ata areas
Major shopping malls and entertainment destinations
Good knowledge of major hotels, airports, business districts and key residential areas in Nairobi.
Ability to confidently navigate Nairobi using Google Maps and other navigation applications.
Strong knowledge of alternative routes and ability to navigate Nairobi traffic efficiently.
Proven defensive driving skills and strong road-safety awareness.
Clean and responsible driving record.
Good understanding of basic vehicle maintenance and daily vehicle checks.
Ability to identify and promptly report basic mechanical or safety issues.
Excellent verbal communication and interpersonal skills.
Fluent in English; knowledge of Kiswahili is essential.
Ability to communicate confidently and respectfully with both local and international guests.
Strong customer service orientation and a welcoming personality.
Professional appearance, excellent grooming and good personal hygiene.
High level of integrity, honesty, discretion and confidentiality.
Reliable, punctual and responsible.
Ability to remain calm and professional under pressure, including during heavy traffic or unexpected situations.
Physically fit and able to assist guests with luggage.
Ability to work flexible hours, including early mornings, evenings, weekends and public holidays.
Willingness to work extended hours when guest schedules require it.
Basic computer and smartphone skills.
First Aid/Basic Life Support training will be an added advantage.
Experience with executive vehicles, luxury vehicles or high-end hospitality transportation will be an added advantage.
WE ARE LOOKING FOR SOMEONE WHO:
Understands that guest service is as important as driving.
Is naturally courteous, approachable and helpful.
Can comfortably interact with international and high-profile guests.
Knows Nairobi beyond just the major roads.
Can recommend places to visit without being intrusive.
Is punctual and understands that airport transfers and guest schedules require precision.
Takes pride in keeping the vehicle spotlessly clean and guest-ready.
Demonstrates patience and professionalism even in challenging traffic.
Understands the importance of guest privacy and confidentiality.
Can work independently while maintaining excellent communication with the Front Office team.
