KEY RESPONSIBILITIES

• Support daily clinical operations, including scheduling, deployment and service coordination.
• Maintain accurate clinical documentation, care plans, service logs and client records.
• Record and follow up on incidents, service disruptions and safety concerns, including corrective-action documentation.
• Communicate deployment instructions, schedule changes and operational updates to field staff.
• Track field staff attendance, readiness and performance documentation.
• Provide operational updates to clients as directed by the Head of Clinical & Operations Services.
• Coordinate with Shared Services on transport, uniforms, equipment, safety and logistics.
• Support HR with field staff documentation, onboarding readiness and performance records.
• Maintain readiness checklists, service continuity logs and operational dashboards.
• Assist in maintaining service continuity during emergencies, staff shortages or operational disruptions.
• Uphold professional, ethical and confidential standards in all clinical and operational activities.

🎯 REQUIREMENTS

• Diploma or Degree in Nursing or a relevant clinical field.
• At least 3 years’ experience in nursing, clinical operations, field staff coordination, healthcare service delivery or healthcare administration.
• Practical experience in clinical documentation, field coordination or healthcare service delivery.
• Strong organizational skills with excellent attention to detail and documentation accuracy.
• Ability to work effectively in a fast-paced home-based healthcare environment.
• Strong communication, coordination and teamwork skills.
• Experience in home-based or community-based healthcare will be an added advantage.
• Proficiency in digital tools and basic administrative systems.