Key Responsibilities

• Welcome guests with warmth, professionalism, and attention to detail, ensuring a world-class first impression
• Manage reservations, check-ins, and check-outs efficiently and accurately
• Anticipate guest needs and deliver personalized service throughout their stay
• Handle guest inquiries, requests, and concerns with discretion and excellence
• Coordinate with housekeeping, kitchen, and management to ensure seamless service delivery
• Maintain high standards in front office operations, presentation, and communication
• Upsell lodge services, experiences, and packages to enhance guest satisfaction and revenue
• Manage calls, emails, and bookings with professionalism and promptness

Qualifications & Experience

• Diploma or Degree in Hospitality Management, Tourism, or a related field
• Minimum 3–5 years’ experience in a front office role within a high-end hotel, lodge, or hospitality setting
• Proven experience with reservation systems and front office operations
• Strong understanding of luxury guest expectations and service standards

Key Competencies

• Exceptional customer service skills – warm, polished, and attentive
• Sales acumen – ability to confidently promote and upsell services
• Excellent communication skills – both verbal and written
• High level of professionalism and personal presentation
• Strong organizational and multitasking abilities
• Emotional intelligence and the ability to read and respond to guest needs
• A natural host with a passion for creating memorable guest experiences