KEY RESPONSIBILITIES

• Safely and professionally transport guests, management, staff and authorized persons to designated destinations.
• Provide airport transfers, hotel transfers, business transfers, sightseeing trips and other guest transportation services as required.
• Receive guests professionally and assist with luggage during pick-up and drop-off.
• Ensure guests are transported safely, comfortably and on time.
• Maintain a high level of courtesy, professionalism and discretion when interacting with guests.
• Provide guests with basic information about Nairobi, including major tourist attractions, shopping areas, restaurants, business districts and entertainment destinations.
• Assist guests with directions, recommendations and general local information where appropriate.
• Plan routes effectively and use navigation tools to avoid unnecessary delays.
• Demonstrate excellent knowledge of Nairobi roads, estates, hotels, business districts, airports and major tourist destinations.
• Keep up to date with traffic conditions, road diversions, construction and alternative routes within Nairobi.
• Conduct daily vehicle inspections before commencing duties.
• Ensure assigned vehicles are clean, presentable, fueled and in good operating condition.
• Report mechanical problems, accidents, damage or other vehicle issues immediately.
• Maintain accurate vehicle, mileage, fuel and trip records.
• Observe all traffic laws, road safety regulations and company policies.
• Practice defensive driving at all times.
• Ensure guest luggage and personal belongings are handled carefully and securely.
• Maintain strict confidentiality regarding guests, their movements, conversations and personal information.
• Coordinate closely with the Front Office and other departments regarding guest movements and transportation schedules.
• Maintain punctuality and communicate promptly in case of delays or changes to scheduled trips.
• Assist in emergency situations and escalate incidents appropriately.
• Ensure the vehicle is parked safely and securely when not in use.
• Perform other driving and guest-support duties assigned by management.

REQUIREMENTS

• Valid Kenyan Driving Licence with Class D endorsement – mandatory.
• Minimum 3 years’ proven professional driving experience, preferably in a hotel, hospitality, tourism, corporate or executive transport environment.
• Previous experience driving hotel guests, tourists, expatriates or corporate clients will be a strong advantage.
• Excellent knowledge of Nairobi and its surrounding areas.
• Strong knowledge of major Nairobi tourist attractions, including:
  • Nairobi National Park
  • Giraffe Centre
  • Karen Blixen Museum
  • Bomas of Kenya
  • Nairobi National Museum
  • Nairobi Safari Walk
  • Karura Forest
  • Karen and Lang’ata areas
  • Major shopping malls and entertainment destinations
• Good knowledge of major hotels, airports, business districts and key residential areas in Nairobi.
• Ability to confidently navigate Nairobi using Google Maps and other navigation applications.
• Strong knowledge of alternative routes and ability to navigate Nairobi traffic efficiently.
• Proven defensive driving skills and strong road-safety awareness.
• Clean and responsible driving record.
• Good understanding of basic vehicle maintenance and daily vehicle checks.
• Ability to identify and promptly report basic mechanical or safety issues.
• Excellent verbal communication and interpersonal skills.
• Fluent in English; knowledge of Kiswahili is essential.
• Ability to communicate confidently and respectfully with both local and international guests.
• Strong customer service orientation and a welcoming personality.
• Professional appearance, excellent grooming and good personal hygiene.
• High level of integrity, honesty, discretion and confidentiality.
• Reliable, punctual and responsible.
• Ability to remain calm and professional under pressure, including during heavy traffic or unexpected situations.
• Physically fit and able to assist guests with luggage.
• Ability to work flexible hours, including early mornings, evenings, weekends and public holidays.
• Willingness to work extended hours when guest schedules require it.
• Basic computer and smartphone skills.
• First Aid/Basic Life Support training will be an added advantage.
• Experience with executive vehicles, luxury vehicles or high-end hospitality transportation will be an added advantage.

WE ARE LOOKING FOR SOMEONE WHO:

• Understands that guest service is as important as driving.
• Is naturally courteous, approachable and helpful.
• Can comfortably interact with international and high-profile guests.
• Knows Nairobi beyond just the major roads.
• Can recommend places to visit without being intrusive.
• Is punctual and understands that airport transfers and guest schedules require precision.
• Takes pride in keeping the vehicle spotlessly clean and guest-ready.
• Demonstrates patience and professionalism even in challenging traffic.
• Understands the importance of guest privacy and confidentiality.
• Can work independently while maintaining excellent communication with the Front Office team.