Head of Business and Administrative Services Jobs in Nairobi

Location: Nairobi, Kenya
Job Type:Fulltime
Application Email: jobs@powervision.co.ke

About the Opportunity

Powervision Consultancy is inviting applications for Head of Business and Administrative Services jobs in Nairobi.

This leadership opportunity is suitable for an experienced professional with a background in business operations, customer service, administration, sales, marketing, or human resource management. The successful candidate will provide leadership across business and administrative functions, support operational efficiency, and contribute to business growth and service quality.

The role involves coordinating multiple teams and ensuring that business processes, customer experience, recruitment workflows, and administrative activities support effective service delivery.

Learn more about Powervision Consultancy and our recruitment and selection services.

Key Responsibilities

Business and Administrative Operations

• Provide daily leadership across business and administrative units.
• Coordinate administrative activities and maintain efficient workflows.
• Ensure documentation is accurate, organised, and properly maintained.
• Support compliance with relevant procedures and organisational requirements.
• Coordinate with Operations Services and Shared Services to support smooth operations.

Customer Service and Client Experience

• Oversee customer service activities and promote excellent client communication.
• Monitor customer satisfaction and support the resolution of service-related concerns.
• Promote a professional and responsive client experience.
• Identify opportunities to improve service quality and operational processes.

Sales, Marketing and Business Growth

• Lead sales, marketing, outreach, and brand visibility initiatives.
• Coordinate activities that support business development and growth.
• Monitor the execution of sales and marketing activities.
• Support continuous improvement in business performance.

Recruitment and Human Resource Coordination

• Supervise recruitment workflows, including interviews, selection, and onboarding.
• Coordinate recruitment activities with relevant teams.
• Support efficient and timely recruitment processes.

Finance and ICT Coordination

• Oversee client-facing finance activities, including invoicing, receipting, and reconciliations.
• Ensure ICT support and digital systems are available to support daily operations.
• Promote digital readiness and effective use of systems.

Minimum Qualifications and Experience

Applicants should have:

• A bachelor’s degree in Business Administration, Management, Marketing, Human Resource Management, Healthcare Administration, or a related field.
• At least five years of experience in business operations, customer service leadership, or administrative management.
• Strong leadership, communication, and coordination skills.
• Experience managing multidisciplinary teams in a fast-paced environment.
• High proficiency in documentation, reporting, and digital tools.
• Experience in a healthcare service environment is an added advantage.

Key Competencies

The successful candidate should demonstrate:

• Strategic leadership and sound decision-making.
• Strong customer experience and service management skills.
• Sales and marketing execution capability.
• Recruitment and onboarding coordination skills.
• Financial accuracy and professional client communication.
• ICT and digital systems coordination.
• Administrative discipline and workflow management.
• Professionalism, integrity, and teamwork.

Why Consider This Opportunity?

This role offers the opportunity to contribute to business operations and service delivery. The successful candidate will support operational excellence, innovation, client satisfaction, and business growth.

How to Apply

Interested and qualified candidates should send their updated CV to jobs@powervision.co.ke.

Use Head of Business and Administrative Services as the email subject.

Please confirm the application deadline before publishing this vacancy.

For more information about our recruitment services, visit Powervision Consultancy’s Recruitment and Selection page.

Only shortlisted candidates will be contacted.