KEY RESPONSIBILITIES

• Provide leadership and coordination across business and administrative functions.
• Oversee customer service and ensure a consistently excellent client experience.
• Lead sales, marketing, outreach and brand visibility initiatives.
• Oversee recruitment processes, including interviews, selection and onboarding.
• Manage client-facing finance processes including invoicing, receipting and reconciliations.
• Coordinate ICT support, digital readiness and system functionality.
• Ensure efficient administration, proper documentation and compliance.
• Work closely with Clinical & Operations Services and Shared Services to ensure seamless operations.
• Identify and implement initiatives that improve business performance, efficiency and client satisfaction.

REQUIREMENTS

• Bachelor’s degree in Business Administration, Management, Marketing, Human Resources Management, Healthcare Administration or a related field.
• Minimum 5 years’ experience in business operations, customer service leadership or administrative management.
• Demonstrated leadership, communication and coordination skills.
• Proven ability to manage multidisciplinary teams in a fast-paced environment.
• Strong documentation, reporting and digital skills.
• Experience in a healthcare service environment will be an added advantage.

KEY COMPETENCIES

Strategic Leadership | Customer Experience | Sales & Marketing | Recruitment Coordination | Financial Accuracy | ICT & Digital Systems | Administration | Decision-Making | Teamwork & Integrity