Location: Karen, Nairobi
Job Type: Full-Time
Industry: Health & Wellness / Retail

Job Overview

Powervision Consultancy is recruiting on behalf of our client for a Health and Wellness Retail Manager based in Karen, Nairobi.

The successful candidate will be responsible for overseeing the day-to-day operations of the retail outlet, managing the team, driving sales, maintaining excellent customer service, and ensuring efficient stock and retail operations.

This is an excellent opportunity for a results-oriented professional with experience in retail management, sales, customer service, and team leadership.

Key Responsibilities

• Oversee the daily operations of the health and wellness retail outlet.
• Lead, supervise, and motivate the retail team.
• Monitor sales performance and work towards achieving set sales targets.
• Develop strategies to increase sales and improve customer retention.
• Ensure customers receive professional and excellent service.
• Handle customer inquiries, complaints, and feedback professionally.
• Monitor product availability, displays, pricing, and stock levels.
• Coordinate stock management and minimize stock losses and discrepancies.
• Ensure the outlet is clean, organized, and professionally presented.
• Monitor staff performance and provide guidance and coaching where necessary.
• Prepare and submit sales and operational reports.
• Ensure compliance with company policies, procedures, and operational standards.
• Support promotional campaigns and activities aimed at increasing sales.
• Monitor customer preferences, market trends, and competitor activities.
• Identify operational challenges and work with management to implement appropriate solutions.

Qualifications and Requirements

• Diploma or Bachelor’s degree in Business Administration, Retail Management, Sales, Marketing, or a related field.
• Proven experience in retail management, sales, customer service, or a related position.
• Previous experience managing or supervising a team.
• Strong understanding of retail operations and sales processes.
• Excellent customer service and communication skills.
• Strong leadership and people-management abilities.
• Good organizational and problem-solving skills.
• Ability to work with sales targets and performance objectives.
• Knowledge of stock and inventory management.
• Good reporting and administrative skills.
• Proficiency in Microsoft Office and relevant business systems.

Key Skills

• Retail Management
• Sales Management
• Customer Service
• Team Leadership
• Stock & Inventory Management
• Staff Supervision
• Business Development
• Communication Skills
• Problem Solving
• Performance Management

What We Are Looking For

We are looking for a Health and Wellness Retail Manager who is customer-focused, commercially minded, organized, and capable of leading a retail team effectively.

The ideal candidate should be able to combine strong customer service with sales performance and efficient retail operations.

How to Apply

Interested and qualified candidates should send their updated CV to:

jobs@powervision.co.ke

Use “Health and Wellness Retail Manager – Karen” as the subject of your email.

Only shortlisted candidates will be contacted.