Location: Karen, Nairobi

Our client, a growing Health & Wellness Retail Store, is looking for an experienced, commercially driven, and customer-focused Retail Sales & Operations Manager to oversee store operations, drive sales growth, manage inventory, and lead a high-performing team.

The ideal candidate should have strong retail management experience, excellent commercial acumen, and a passion for delivering exceptional customer experiences.

🔹 KEY RESPONSIBILITIES

1. Sales & Business Growth

• Develop and implement sales strategies to achieve revenue and profitability targets.
• Monitor sales performance, analyze trends, and identify opportunities for growth.
• Prepare daily sales reports and provide actionable insights to improve performance.
• Drive consultative selling, cross-selling, and customer retention.

2. Retail Operations & Merchandising

• Oversee daily store operations, ensuring efficiency and high service standards.
• Develop effective product placement and merchandising strategies.
• Optimize product displays to enhance customer experience and maximize sales.
• Ensure the store maintains high standards of cleanliness, organization, and presentation.

3. Inventory Management

• Establish effective stock monitoring and reordering processes.
• Conduct regular inventory spot checks and audits.
• Monitor stock movement and address discrepancies promptly.
• Identify short-expiry products and develop promotional strategies to minimize losses.
• Collaborate with Procurement to optimize stock availability and pricing.

4. Team Leadership & Staff Management

• Participate in recruitment and selection of retail staff.
• Prepare staff duty rosters and ensure adequate staffing.
• Identify training needs and develop team members’ product knowledge and sales skills.
• Manage staff performance and address workplace concerns professionally.
• Promote teamwork, accountability, and excellent customer service.

5. Customer & Stakeholder Relations

• Build positive relationships with customers and address feedback promptly.
• Collaborate with management and other departments to achieve business objectives.
• Ensure compliance with mall regulations and company policies.
• Identify and report maintenance and operational concerns.

🔹 REQUIREMENTS & QUALIFICATIONS

• Bachelor’s Degree in Sales & Marketing, Nutrition & Dietetics, or a related field.
• Minimum 5 years of experience in retail operations, particularly managing retail shops within a mall environment.
• Proven experience in beauty retail, health & wellness retail, or a related sector.
• Demonstrated experience in sales management, inventory control, merchandising, and team leadership.
• Strong commercial and business acumen.
• Excellent analytical, reporting, and decision-making skills.
• Strong communication, interpersonal, and customer relationship management skills.
• Ability to drive sales through consultative selling techniques.
• Strong organizational and leadership abilities.