Job Vacancy: Human Resource Officer (HRO) – Retail Industry

Job Title: Human Resource Officer (HRO)
Industry: Retail
Employment Type: Full-Time
Experience: 4–5 Years
Application Deadline: To be confirmed

Job Overview

Powervision Consultancy is recruiting a proactive, experienced, and hands-on Human Resource Officer (HRO) on behalf of a client operating in the retail sector.

The successful candidate will oversee day-to-day human resource operations, ensure compliance with Kenyan employment laws, and support effective workforce management across retail operations. The role requires a well-rounded HR professional capable of independently managing the full HR function and providing HR Manager-level leadership when required.

The ideal candidate should have strong expertise in employee relations, recruitment, performance management, payroll coordination, HR policy implementation, and workforce planning, with the ability to make sound decisions that support business objectives and employee productivity.

Key Responsibilities

1. Recruitment and Talent Management

• Manage the end-to-end recruitment process, including manpower planning, job advertising, candidate screening, interviewing, selection, and onboarding.
• Coordinate staff induction, orientation, and integration into the organisation.
• Maintain an effective recruitment pipeline to support staffing requirements across retail operations.
• Oversee employee separation processes, including exit interviews, clearance, and documentation.

2. HR Policies and Compliance

• Develop, review, implement, and enforce HR policies, procedures, and employment practices.
• Ensure compliance with the Kenyan Employment Act, applicable labour laws, and statutory employment requirements.
• Maintain accurate employee records, contracts, personnel files, and HR documentation.
• Support HR audits and recommend corrective measures to address compliance gaps.

3. Employee Relations and Performance Management

• Manage employee relations, grievances, disciplinary cases, and workplace conflict resolution.
• Guide management on disciplinary procedures and ensure fair, consistent, and legally compliant handling of employee matters.
• Coordinate performance appraisals, performance improvement initiatives, and employee development programmes.
• Identify performance gaps and recommend practical interventions to improve productivity and accountability.
• Promote a positive workplace culture, employee engagement, and staff retention.

4. Payroll and HR Administration

• Coordinate monthly payroll preparation and ensure accurate employee data and payroll inputs.
• Oversee leave administration, attendance tracking, staff scheduling, and personnel records.
• Monitor HR-related statutory obligations and coordinate timely submission of relevant payroll information.
• Prepare periodic HR reports on staffing, turnover, absenteeism, performance, and other workforce indicators.
• Maintain confidentiality and accuracy in handling employee information and sensitive HR matters.

5. Workforce Planning and Operational Support

• Coordinate workforce planning, staffing levels, and manpower allocation across retail operations.
• Support management in ensuring adequate staffing to meet operational demands.
• Identify HR operational gaps and implement practical solutions to improve efficiency.
• Advise management on employee welfare, organisational effectiveness, and people-related decisions.
• Take ownership of the HR function and provide HR Manager-level leadership when required.

Minimum Qualifications and Requirements

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
• At least 4–5 years of progressive experience in human resource management, preferably within the retail sector or a multi-outlet business.
• Comprehensive knowledge of HR operations, employment practices, and Kenyan labour laws.
• Proven ability to independently manage day-to-day HR functions and make sound, informed decisions.
• Demonstrated experience in recruitment, employee relations, disciplinary management, performance management, and payroll coordination.
• Strong understanding of HR administration, workforce planning, employee records management, and statutory compliance.
• Excellent communication, interpersonal, leadership, organisational, and problem-solving skills.
• High levels of integrity, discretion, professionalism, and confidentiality.
• Ability to work independently, manage competing priorities, and support a dynamic operational environment.

Added Advantage: Professional HR certification and relevant IHRM membership in good standing.

Key Competencies

The successful candidate should demonstrate:

• Strong HR leadership and decision-making capabilities.
• Excellent employee relations and conflict-resolution skills.
• Sound knowledge of Kenyan employment legislation and HR best practices.
• Strong analytical, reporting, and problem-solving abilities.
• High attention to detail and effective time management.
• A proactive, hands-on approach to HR operations.
• The ability to balance employee welfare with organisational objectives.

How to Apply

Qualified and interested candidates should send their updated CV to jobs@powervision.co.ke.

Use the subject line: Human Resource Officer – Retail.

Only shortlisted candidates will be contacted.

Powervision Consultancy is an equal-opportunity recruitment partner committed to connecting organisations with qualified professionals.

For more job opportunities and recruitment updates, visit www.powervision.co.ke.