Location: Limuru
Salary: Kes 30,000 – 35,000

We are seeking a highly organized, customer-focused, and proactive Restaurant Supervisor to support the daily operations of a busy restaurant. The successful candidate will work closely with the Operations (F&B) Manager to ensure excellent service delivery, effective staff supervision, smooth restaurant operations, and an exceptional customer experience.

This role requires a hands-on leader who can motivate teams, maintain high service standards, address customer concerns professionally, and ensure operational excellence at all times.

Key Responsibilities

1. Staff Management & Supervision

• Supervise and coordinate restaurant staff during shifts to ensure efficient operations.
• Monitor employee performance and adherence to company standards and policies.
• Assist in staff training, coaching, and development to improve service delivery.
• Prepare and manage staff duty rosters and shift allocations.
• Foster teamwork, discipline, and a positive work environment.

2. Customer Service Excellence

• Ensure guests receive exceptional service and a memorable dining experience.
• Address customer complaints, concerns, and feedback promptly and professionally.
• Escalate significant customer issues to management and recommend appropriate solutions.
• Monitor customer satisfaction levels and identify opportunities for improvement.

3. Food & Beverage Quality Control

• Conduct regular quality checks on food and beverage presentation, service standards, and hygiene practices.
• Ensure compliance with food safety, sanitation, and health regulations.
• Work closely with the kitchen and service teams to maintain consistency in product quality.
• Monitor cleanliness and overall appearance of the restaurant.

4. Events Coordination

• Support the planning and execution of restaurant events, corporate functions, and special occasions.
• Coordinate with relevant departments to ensure successful event delivery.
• Ensure guests’ requirements are met and service standards are maintained throughout events.

5. Sales Reporting

• Prepare and submit accurate daily sales reports.
• Monitor sales performance and identify opportunities to improve revenue generation.
• Assist management in tracking key operational and sales metrics.

6. Operational Records Management

• Maintain accurate records of staff attendance, shift schedules, and operational activities.
• Ensure proper documentation and reporting of daily restaurant operations.
• Support management with administrative and operational reporting requirements.

Qualifications & Experience

• Diploma in Hotel Management, Hospitality Management, or a related field.
• Minimum of 3 years’ experience in a supervisory role within a restaurant, hotel, or hospitality environment.
• Strong understanding of restaurant operations, food and beverage service standards, and customer service best practices.
• Experience in staff supervision, scheduling, and performance management.

Key Competencies

• Excellent leadership and team management skills.
• Strong communication and interpersonal abilities.
• Outstanding customer service and problem-solving skills.
• Strong organizational and reporting capabilities.
• Ability to work under pressure in a fast-paced environment.
• Professional appearance, flexibility, and a positive attitude.
• Attention to detail and commitment to service excellence.